Customer Service
Cavaletti Collection
Delivery and Returns Information
Please see our courier cost’s and services below. Currently we only offer shipping to UK and Europe. For all other parts of the world please call us on 01922 263600 and we will be happy to supply you with a quote. If you have already placed an order you can manage your delivery and track your parcel through ‘My Account’ on our website.
All Orders received by us before 12pm Monday-Friday will be sent the same day via the services below. Orders received after 12pm Friday will not guarantee to be shipped until the following Monday.
Shipping
14-Day Trial charges below. This is to cover delivery and collection of the saddle. If you keep the saddle after the trial the carriage charge will be refunded back to you in full.
| England and Wales (Excluding Scottish Highlands and Scottish Islands) - Next Day | £19.50 |
Shipping Buy It Now. Carriage is free on all UK orders over £250
| England & Wales - Next Day (Excluding Scottish Highlands & Scottish Islands) | £5.00 |
| Scottish Islands - 2 – 5 Days | £10.00 |
| Scottish Highlands - 2 Day | £10.00 |
| Isle of Man - 2 Day | £10.00 |
| Northern Ireland - 2 Day | £10.00 |
| Channel Islands - 2 Day | £10.00 |
| Isle of Wight - 2 Day | £10.00 |
| Scilly Isles - 2 Day | £10.00 |
| Republic of Ireland - 2 Day | £10.00 |
European Charges applies to all orders – If your country is not listed please call us on 01922 263600.
| Belgium, France, Germany, Luxemburg, Netherlands - 2-3 Days | £60.00 |
| Austrian, Denmark, Switzerland - 3 Days | £60.00 |
| Czech Republic, Italy, Slovakia, Spain - 3-4 Days | £60.00 |
| Croatia, Estonia, Finland, Hungary, Poland, Slovenia, Sweden - 4-5 Days | £75.00 |
| Bosnia, Bulgaria, Greece, Iceland, Latvia, Lithuania, Norway, Romania, Serbia - 4-9 Days | £75..00 |
USA Charges to all orders. Please call us on 01922 263600 or email us on contact@cavaletticollection.co.uk if you have any questions regarding this service. All orders will generally be delivered next day but please allow 2-3 days for delivery. Customs and Duties will be billed and liable for by the recipient. All return costs are liable by the recipient.
| Up To 5KG Packet Post/Small parcel | £50.00 |
| 8KG (1 Saddle) | £160.00 |
| 16 KG (2 Saddles) | £180.00 |
| 24 KG (3 Saddles) | £240.00 |
Returns and Refunds
You have the right to return any unused item in its original packaging up to 28 days after your completed Purchase. You will be contacted on receipt of the goods back to our address and a full refund will be issued.
If there is a fault or manufacturing issue with the product after the 28 days please call our customer services team to discuss on 01922 263600. We will guide you through the process. Please also have your proof of purchase details to hand. The products will need to be returned to us and when confirmed faulty a full postage cost will be refunded.
Please allow 10 working days for all returns to be assessed before a response is received from us.
If any of our goods are received faulty please notify us of this immediately before use.
If any repairs are taken out by any persons other than ourselves without our instruction or prior agreement your warranty is automatically void or if any damage is caused by such process we will not be required to repair/replace under our warranty terms.
